Frequently Asked Questions
Everything you need to know about shopping with OzMobiles
What is the condition of the devices sold on OzMobiles?
We specialize in both brand new and high-quality refurbished devices. Each refurbished unit undergoes a rigorous 72-point functional inspection to ensure it meets our strict operational standards before being listed for sale.
Do your devices come with a warranty?
Yes, all devices purchased from OzMobiles include a standard 12-month warranty that covers manufacturing defects and hardware malfunctions. We also offer extended warranty options for additional peace of mind.
How long does shipping take within Australia?
We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and delivered within 2-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you change your mind, you can return the device in its original condition for a refund or exchange, though a restocking fee may apply to opened items.
Are the phones unlocked and compatible with all networks?
Absolutely. All mobile phones sold on our platform are network unlocked, meaning they can be used with any Australian or international SIM card provider.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular 'Buy Now, Pay Later' services including Afterpay and ZipPay.