Returns & Exchanges
At OzMobiles, we provide a 30-day return guarantee and a comprehensive warranty on all our certified pre-owned devices to ensure your complete satisfaction. Whether you have changed your mind or encountered a technical issue, our streamlined process makes returning your electronics simple and transparent.
Check Eligibility
Ensure your device is within the 30-day return window and remains in the same physical condition as when it was delivered.
Submit a Request
Log into your OzMobiles account and complete the online returns form to receive your unique Return Merchandise Authorization (RMA) number.
Secure Packaging
Backup your data, perform a factory reset to remove personal accounts, and pack the device securely in a protective box to prevent transit damage.
Ship and Track
Affix the provided shipping label and drop your package at any authorized service point; once received, our technicians will inspect the device and process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing